Before You Do Anything Else

  • Don't call just to "talk it through" with no notes.
  • Don't agree to anything on the phone you don't understand.
  • Don't send a rage email you can't walk back.

Do this first:

  1. Save a copy of whatever they sent (photo, screenshot, PDF).
  2. Write the date, what they decided, and how it hits you (lost income, treatment, job).
  3. Take 10 minutes on this site to figure out what kind of bullshit it is – ignored evidence, contradictory decisions, retaliation, "our records show," etc.

You're not overreacting. You're buying yourself time to respond with strategy, not just pain.

The First 30 Minutes After WorkSafeBC Bullshit

You just opened a letter or portal message and your stomach dropped. Don't let this moment disappear.

1

Breathe, Don't Call

Right now, they have: A written decision, A timestamp, An internal note that says 'letter sent'. You have: Shock, Rage, Zero record of what you're about to do next.

Do not:

  • Call your case manager to 'talk it out'
  • Rant on the phone with no notes
  • Say 'okay, I understand' just to get off the call
2

Take a Photo / Screenshot of the Decision

Before anything else:

  • Take a photo of the letter (all pages)
  • Or a screenshot/PDF of the portal decision
  • Save it in a folder. Name it something like: 2025-11-26_WorkSafe_Decision_Stop-Wage-Loss.pdf
3

Start Your Notes: What Changed?

In plain language, write:

  • What the decision says changed (benefits stopped, treatment denied, condition 'resolved')
  • How it hits you (lost income, treatment cut, work forced when unsafe)
  • Which evidence they ignored or twisted
4

Do Not Give Them a Blank Check for Phone Calls

When they call or leave voicemails, reply with a short email:

"I received your voicemail about [topic]. Please send the details in writing so I can respond accurately and keep my medical providers aligned with your requests."
5

Send One Short Email

One tight email is better than five rage calls. Try:

"I received the [decision letter/portal notification] dated [date]. I would like to know: 1) What specific evidence was relied on to decide my condition has 'resolved'? 2) How did you weigh the medical reports from [my doctor(s)] versus the opinion from your internal advisor? 3) If this decision stands, what is my next step to challenge it, and what is the deadline?"
6

Start a Call Log (Even If You Hate Admin)

This turns 'he said/she said' into a record:

  • Date and time
  • Who you spoke with
  • What you asked
  • What they said or promised