Before You Do Anything Else

  • Don't call just to "talk it through" with no notes.
  • Don't agree to anything on the phone you don't understand.
  • Don't send a rage email you can't walk back.

Do this first:

  1. Save a copy of whatever they sent (photo, screenshot, PDF).
  2. Write the date, what they decided, and how it hits you (lost income, treatment, job).
  3. Take 10 minutes on this site to figure out what kind of bullshit it is – ignored evidence, contradictory decisions, retaliation, "our records show," etc.

You're not overreacting. You're buying yourself time to respond with strategy, not just pain.

Evidence & Documentation Center

"If it isn't documented, they'll swear it never happened."

You don't need fancy software to start. You need:

  • A folder
  • A notebook (or notes app)
  • A simple system you actually use

Medical Evidence

  • Doctor's notes (GP, specialists, psychiatrists, psychologists)
  • Physiotherapy/chiro/OT reports
  • Imaging requests and results (MRI, X-ray, CT, ultrasound)
  • Functional capacity or work limitation forms
  • Any 'fit for duty'/'not fit for duty' notes

WorkSafeBC/Agency Documents

  • Claim acceptance/denial letters
  • Decisions about wage-loss, treatment, return to work, vocational rehab
  • Any 'we are closing your file' or 'your condition has resolved' letters
  • Case manager emails
  • Online portal messages (screenshot them)
  • Internal forms they send you to fill out

Employer & Workplace Evidence

  • Incident reports/injury reports
  • Emails or texts about modified duties, schedule changes after injury
  • Notes of conversations with your supervisor/HR
  • Write-ups, warnings, 'coaching conversations', discipline letters
  • Any mention that you're 'not a good fit anymore'

Money & Survival Evidence

  • Pay stubs from before and after the injury
  • Records of EI, CPP-D, disability benefits, social assistance
  • Rent/mortgage statements
  • Overdraft/credit card statements showing when things went sideways
  • Any notices: eviction threats, collections letters, shut-off notices

Quick Start: Do These 3 Things Today

  1. Make a "Claim" folder (on your computer or in a physical box). Put every WorkSafeBC letter and medical note you can find into it.
  2. Start a simple timeline. Write down 5–10 key dates: Injury, First doctor visit, First acceptance/denial letter, Any big changes (benefits stopped, employer issues).
  3. Start a call log with your next phone call. Even if it's just a note in your phone: Date, Who, What you asked, What they said.

Call Log Template

DateWhoWhat I askedWhat they said
Oct 7, 2025[Case Manager Name]Why wage loss was stopped while my GP still has me off work"We rely on our internal medical advisors; if you disagree you can request Review."

File Naming Convention

2025-05-12_GP_Report_Dr-Smith.pdf
2025-06-30_WorkSafe_Decision_Stop-Wage-Loss.pdf
2025-07-15_Physio_Report_Clinic-Name.pdf

Basic idea: YYYY-MM-DD + Source + ShortDescription